Assuming that you are at a critical moment, scenario playing and role-play are out of the question. If your not there, start considering this powerful tool to help visualize all outcomes before you are in crisis mode. If you are knee deep in quick sand and fading fast, here are some steps that will help:
- Gather the information quickly.
- Compose yourself.
- If you are at fault, accept responsibility.
- Deliver instructions clearly and succinctly. (Confirm that they are understood)
- Stand strong, once you've chosen the path, fight through.
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